Refund policy
Return & Cancellation Policy
At Rustic Raven, each order is prepared with care, and many of our products are handmade or made to order. Please review product descriptions, photos, sizing, processing times, and other product details carefully before placing your order.
By completing a purchase from Rustic Raven, you acknowledge and agree to the policies outlined below.
Returns & Exchanges
Due to the handmade and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, ordering the incorrect item, or other buyer-related reasons.
If you have questions about a product before ordering, please contact us. We’re happy to help you make sure you’re purchasing the right item.
Order Cancellations
Because many Rustic Raven products are made specifically for your order, we begin processing orders as quickly as possible.
If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are not guaranteed and cannot be accommodated once your order has entered production, been prepared for shipment, or shipped.
If a cancellation is approved, any refund will be issued to the original payment method.
Handmade Item Variations
Many Rustic Raven products are individually handmade. Because of this, slight variations in color, texture, size, placement, finish, or overall appearance may occur from one item to another.
Product photography is intended to represent each item as accurately as possible, but differences in handmade production and screen/display settings may result in minor variations.
These natural characteristics are part of what makes handmade products unique and are not considered defects.
Damaged, Defective or Incorrect Items
While we do not accept general returns, we want to know if there is a problem with your order.
If your order arrives damaged, defective, or incorrect, please contact Rustic Raven promptly after delivery. Include:
- Your name and order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging if the item was damaged during shipment
We will review the information provided and determine an appropriate resolution based on the circumstances.
Please do not discard damaged products or packaging until your claim has been reviewed, as additional photographs or information may be needed.
Shipping & Processing Times
Rustic Raven products are made to order unless otherwise stated.
Please allow 3–10 business days for your order to be made and processed before shipment.
The 3–10 business day timeframe is processing time only and does not include shipping/transit time. Once your package has been transferred to the shipping carrier, delivery time will depend on the shipping service selected and carrier conditions.
Please keep this processing time in mind when ordering for holidays, gifts, events, or other time-sensitive occasions.
Sale & Limited-Edition Items
Unless otherwise stated, sale, promotional, limited-edition, TikTok Live, and other special-release items are also final sale and subject to the policies above.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.
Questions or Order Issues
If you have questions about an item before ordering or experience an issue with an existing order, please contact us through the Contact page.
We appreciate the opportunity to help resolve legitimate order issues and ask that you contact us before initiating a dispute or chargeback so we have an opportunity to review the situation.
Thank you for supporting Rustic Raven and handmade small business!
